Klacht over Youfone: Incapable financial depar…

Mijn Klacht:

I was overcharged around 200 eur, eventhough my roaming was off and my phone was in fight mode ALL THE TIME during my holidays. They offered a %75 refund, which they didn’t refund in the end but gave me as account balance so my monthly bill would be taken from that. I still have 70 eur, and my monthly bill is 10 eur.

This month they charged me in my bank account again and zeroed my balance. I requested a refund via my bank and got it back and complained to youfone. But they insist that I have to pay this month, and only next month they will continue using my plus balance again..

I refuse to pay as they already messed up once and I have 7 months worth of balance in them. But they insist that they can’t use that balance for this month balance.

Now they even threatened me that if I don’t pay in 24 hours, they will block my phone number.

Gewenste Oplossing:

I expect them to NOT block my account, use my balance for this months bill and continue using my balance until its zeroed.
If I absolutely have to pay, inform me, then I will pay and end my relationship with Youfone and go to another provider.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar Youfone over deze klacht.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door Youfone in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat Youfone een oplossing geplaatst heeft bij deze klacht

Youfone

Heeft op 12 mei 2020 om 09:32 geantwoord

Geboden Oplossing:

Oplossing is alleen zichtbaar voor melder van de klacht

Reactie van de melder van de klacht 1019229338

5 jaren geleden - What part of my message did you not understand? I have already paid too much and I have a plus saldo of 70 euros. So, you should use that money as you have promised when you gave me a plus saldo instead of a refund.

1019229338

Heeft op 12 mei 2020 om 10:28 geantwoord

Beoordeling 1/10

(10)

It is not a solution. They still claim that I have to pay the invoice eventhough I have a 70 EUR plus saldo in youfone that they have been using for my invoices until now. So I actually still have prepaid 7 months of my bills. Only problem is they refuse to use that money for this month. That is the problem and it is not solved.

Klacht: Incapable financial department

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Know your rights

Andere klachten over Youfone

Vergelijkbare klachten in Alles-in-1