Mijn Klacht:

CONFIRMATION CODE RJBVNN
Hi Johannes,
We are glad to hear that you are flexible to change your flight if necessary.
What to do next

Go to the boarding gate at the scheduled time of your original flight.
Contact Vueling staff when boarding starts. Our agents will whether you have been selected or not to fly on the alternative flight you picked. The flight swap will not cost you or your companions extra. If you haven’t been selected, you’ll board your original flight.
If you are selected, within 72 hours you’ll get an email with a discount of 100.00 EUR which you will be able to use to book again with Vueling in the future.
Important: If you have checked in luggage, our staff will let you know what to do.

Your Current Flight
Flight Details
10:45 – 13:40
10 MAY 2022
Duration
2h 55m
ALC – AMS Stops
Nonstop
Change option selected
Flight Details
16:00 – 18:55
11 MAY 2022
Duration
2h 55m
ALC – AMS Stops
Nonstop
The offer only applies to the selected flights and will be available for a limited time and number of seats. Acceptance of the offer by invited customers will be on a first come, first served basis. Once you have accepted the offer and Vueling has ed it, the change will apply to all the passengers in the booking. Check the offer terms and conditions. Vueling processes your personal data in accordance with the privacy policy available on Vueling.com.

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J Braamhaar
21:20 (21 minuten geleden)
aan no-reply

Dear sir / madam,

I was treated badly by your boarding person when boarding the return journey from Alicante to A’dam. As you can read in the email above, I had accepted another flight and the person at boarding did not want to read this email. Instead of informing me whether or not I was eligible for a later flight, I had to pay an additional € 40 for a 9 kg. suitcase of 55x40x20 cm. On the outward journey this luggage was sold out and no problem I could just take the same suitcase on board. I think your service is very bad because I have been very flexible towards you to solve a problem for you and therefore expect your company to apologize and leniency for a minimum repayment of this € 40,-

with kind regards,

Johannes Braamhaar

Op di 10 mei 2022 om 06:22 schreef Vueling

Gewenste Oplossing:

Excuses voor de slechte behandeling door het boarding personeel en terugbetaling van € 40,- boete van de cabine bagage.