Mijn Klacht:

I had a contract with Vodafone for 2 years starting in 2023 and it expired in early 2025. It was a 50GB Family subscription with a Family Member attached to the Family setting. So essentially, I have 2 numbers that I had paid for. I have not renewed my contract until December, and at the beginning of December, I decided to renew both phone number contracts. But while selecting contract types, I couldn’t select Family Member as a contract type for the existing Family Member phone number (I couldn’t find any option), so I selected 50GB Family from the mobile website, thinking that it would be automatically treated as a Family member, since I selected 50GB Family contract for my main phone number.

2 months passed and I checked my recent invoice to see that I have 2 distinct 50GB Family subscriptions, not 1 50GB Family and 1 Family Member contracts. Effectively, I started paying more than I was paying without both contracts. I immediately tried to convert the second phone number to Family Member and the option was there to add it. But the price was 21 Euros rather than the December offer of 17,5 Euros. I tried calling the Vodafone Customer Service to complain about the price increase and asked for a compensation, but they did not even take my comment as a complaint ticket but redirected me to this site to input my complaint. How interesting is that? When this contract expires, I’ll take my contract to any other provider for less money obviously, because if our voice is not even heard officially, why am I going to pay 52 Euros premium for 2 phone numbers when there are tons of alternatives out there.

Eventually, this is a website design (during the ordering process) and end-user experience/usability issue, and I’m paying for the mistakes of Vodafone’s design choices.

Gewenste Oplossing:

I would like the price of Family Member subscription to be adjusted from 21 Euros to 17,5 Euros
(the price of the subscription during renewal)