Mijn Klacht:
Parcel tracking no: 1ZW7TU52DK25424023
Hello UPS, it’s evident that you’ve used my card credentials by copying the numbers on it and bypassed the card security. It’s ed by my bank so please don’t lie.
I blocked my card by my own decision, that’s true. I’ve made this decision because my card credentials were been compromised and used by UPS NL and I saw no guarantee that this won’t happen again, my bank also recommended the same, they are aware about this problem, UPS NL did the same with other customers too.
I have no objections about the extra charged amount, only the method how it was being collected, UPS NL used my card as a self service.
Gewenste Oplossing:
I'm asking again for my compensation: Ridderkerk Rietvink - Hamm (D) Janssenstraße - Ridderkerk Rietvink distance: 528 km ~ 6 hours drive
528km x €0.19 €100.32
6 hours of my time €50
Alltogether (rounded down) €150
And I didn't count the time with endless communication to UPS NL by phone and email (beware! I have all call records about the lies and passing around departments, also I have all the emails, so pointless to deny anything)
If you still don't want to co-operate and think that my request isn't upheld I would like to know which government body is regulating UPS NL and which company issued ISO certificates to UPS NL.
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