Klacht over UPS: Delivery at home? Lies!

Mijn Klacht:

UPS will not even attempt to deliver at home. It will say I am not at home and I missed the delivery. Liars! Every single time UPS will just immediately deliver to the pick up points. At least, the delivery guys should have the decency to immediately inform us before hand rather than letting the customers wait all day. In front of the pick up point, I even witness with my own eyes they do this intentionally. Even in front of customers, they do not hesitate to just throw your packages to the ground. Wow! No considerations whatsoever to the customers.

Gewenste Oplossing:

Do your job and deliver at home. Don't mislead customers and be unreliable.

Bericht van Robin van Klacht.nl

3 jaren geleden - Deze klacht is zojuist door UPS in behandeling genomen

Bericht van UPS

3 jaren geleden - Dear, Thank you very much for your feedback. I am sorry to hear that you had a bad experience. I immediately reported your situation so that the relevant driver can be addressed. Your feedback will hopefully help us avoid similar cases in the future. Would you like for the package to be picked up at the UPS Access Point and a new delivery attempt will be made at your address? Best regards/Met vriendelijke groet, UPS Customer Service The Netherlands Belgium You may visit us at: http://www.ups.com Or call UPS Customer Service Belgium: 078 - 250 877 Netherlands 020 - 5040 500 United Parcel Service Nederland BV Kamer van Koophandel Amsterdam, Nr : 34089270 , BTW nr: NL 0077.26.892.B01 Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, Netherlands CONFIDENTIALITY NOTICE: The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.

Bericht van Robin van Klacht.nl

3 jaren geleden - We hebben bericht ontvangen dat UPS een oplossing geplaatst heeft bij deze klacht

UPS

Heeft op 18 januari 2023 om 10:38 geantwoord

Geboden Oplossing:

Dear,

Unfortunately we have not hearded back from you, so we will be closing the case. If you need any assistance please contact; [email protected]

Best regards/Met vriendelijke groet,

UPS Customer Service
The Netherlands Belgium

You may visit us at: http://www.ups.com
Or call UPS Customer Service
Belgium: 078 - 250 877
Netherlands 020 - 5040 500
United Parcel Service Nederland BV
Kamer van Koophandel Amsterdam, Nr : 34089270 , BTW nr: NL 0077.26.892.B01
Statutair gevestigd: Achtseweg Noord 14-16, 5651 GG Eindhoven, Netherlands

CONFIDENTIALITY NOTICE:
The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication please delete and destroy all copies immediately.

Klacht: Delivery at home? Lies!

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Know your rights

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