Dear Kiana, Unfortunately, we have not received a tracking number and/or info notice number from you. Without this information it is impossible to be able to handle your complaint. We request you to contact our Customer Service for further information...
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I made an order on a site. And it got shipped. Then I got a mail from UPS saying it will take max 15 days to deliver the package. It’s been 17 days and it didnt arrive at destination. It has arrived 5 days ago in my country. It’s taking too long.
I want to get my package before the end of the week.
Bericht van Robin van Klacht.nl
5 jaren geleden - Deze klacht is zojuist door UPS in behandeling genomen
Bericht van UPS
5 jaren geleden - Dear customer, We would like to help you to solve your complaint. However without a TrackTrace number this is not possible. Please advise us your TrackTrace number. Best regards, UPS Social Media Team
Bericht van UPS
5 jaren geleden - Dear Kiana, So sorry to read that you are having problems with the delivery of your package. Can you please provide us with a tracking number that I can check what the actual status is of your shipment? Met vriendelijke groet, UPS Social Media Team
Bericht van Robin van Klacht.nl
5 jaren geleden - We hebben bericht ontvangen dat UPS een oplossing geplaatst heeft bij deze klacht
Heeft op 17 november 2020 om 16:33 geantwoord
Dear Kiana,
Unfortunately, we have not received a tracking number and/or info notice number from you.
Without this information it is impossible to be able to handle your complaint.
We request you to contact our Customer Service for further information on telephone number 020-5040500.
Best regards / Met vriendelijke groet,
UPS Social Media Team
Tip van onze consumentenexpert
Als uw pakket niet aankomt, is de verkoper verantwoordelijk — niet de bezorgdienst. U heeft recht op een nieuw product of volledige terugbetaling.
Bron: ConsuWijzer / ACM
