Klacht UPS! Awful service -

Mijn Klacht:

I had a delivery scheduled for 10:30 am and the UPS couriers showed up at 9:30, rang once and left. I live in a building with no elevator and this kind of service is unforgivable. What if I had a disability and couldn’t walk fast? What if I was elderly? Couriers should, at least, wait 3 minutes for people to reach the door. This seems to be a problem with all delivery services in this country. It’s simply terrible and disrespectful.

Gewenste Oplossing:

Wait, at least, 3 minutes for people to reach the door.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door UPS in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat UPS een oplossing geplaatst heeft bij deze klacht

UPS

Heeft op 29 december 2021 om 13:03 geantwoord

Geboden Oplossing:

Dear Nuno,

Thank you for your message. We are very sorry to hear that the driver didnt wait long enough to deliver your package. Please contact our customerservice and provide them the trackingnumber to request a new delivery attempt.

We can not give the exact time of the delivery as it depends on other deliveries and traffic.

We apologies for the inconvenience.

Customerservice Netherlands;
Tel.: 020 50 40 500

Best regards/Met vriendelijke groet,

Iris
UPS Customer Service
The Netherlands Belgium

You may visit us at: http://www.ups.com

Klacht: Awful service

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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