Klacht over UPS: Already 4 packages lost with …

Mijn Klacht:

Since Kiala closed, I have ordered my packages (from Marktplaats) via UPS. So far, FOUR of them have been lost and only 2 made it to destination!!! The sellers made investigations but the packages were nowhere to be found. Nor did the company return the money. In total, the content of these packages was a few hundreds of euros, and I have just lost all this money! When I call UPS, nobody is willing to help. They’re all like “I’m so sorry, apparently the packages are lost and there’s nothing we can do”. Worst courier ever! (And you can tell that by the amount of klachten that they get!) Something has to change! They’re playing with people’s money.

Gewenste Oplossing:

Well out of 6 packages, 2 did make it to the destination..

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door UPS in behandeling genomen

Bericht van

7 jaren geleden - Dear customer, Whithout a UPS Tracing number we are unable to comment on you complaint and to investigate your complaint. Please send send us the UPS trackingnumbers. When you don't have the trackingnummers we advise you contact contact our customer service via 020-5040500. Met vriendelijke groet, UPS Social Media Team

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat UPS een oplossing geplaatst heeft bij deze klacht

UPS

Heeft op 01 augustus 2018 om 06:23 geantwoord

Geboden Oplossing:

Dear customer,

Unfortunately we did not receice the requested trackingnumber. Without the trackingnumber we are unable to assist you with this case.

We advise you to contact our Customer Service for futher assistance. They will be able to assist you when you have no trackingnumbers of the shipments.

Met vriendelijke groet,
UPS Social Media Team

Klacht: Already 4 packages lost with UPS

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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