Mijn Klacht:
Having tried to contact Transavia with the wish to cancel our flight to Malaga from Rotterdam due to corona virus NOBODY responded to my questions! Now only 9 hours to go before our flight and still no news. Disgusting. This is the time to help people not hinder them. We at least expected a voucher to compensate. From Monday on Transavia are cancelling all their flights so we are the unlucky ones lost in Limbo.To alter the ticket would cost at least 200 euros and who knows and who knows when flights will be available again in these times .The advice from RIVM is only to travel to Spain if it is really necessary and it is not , my husband is an ICD patient and it is not acceptable that he should have to travel to a country that is the 2 nd worst hit from the Corona virus in Europe!
Gewenste Oplossing:
A VOUCHER FOR THE COST OF THE TICKET PLEASE
