Mijn Klacht:

Hello, my name is Jack, and for over 10 years I have lived in a beautiful city helmond. Unfortunately, today from 13:00 Date 03.08.2017 no longer is so beautiful. I went to the station TOTAL at mcdonalds (Deurneseweg 21 Helmond 5709AH) I came because I wanted to buy a card Lebara ONE 10 = 20euro belgoed I got a voucher and I returned to the car. I try to recharge the four times my account ,
Unfortunately, it was impossible to recharge. So I go back to this young assistants, and I say that your card is already worn out. It is not possible. pull the phone out of my pocket, I lay in lade, choose the numbers and charging please that she recharged. I hear that I have to do it yourself. So Setting your speakerphone and the same, “the card is used up,” I hear that I have spent it. So We push the number and shows the status of the account 0.04 cents. your voucher? date of purchase? your station? my 10 euros. Now comes the gentleman graves glasses, turns on the system, signal malfunction. I say that the system does you suspended. And I hear that I’m an impostor, that I have spent card and I have to get out (wek). So I say that I can not use it in 2 minutes. Suddenly the fat man gets mad in and says that “he wants to discuss it I speak Dutch !!!! ……. / I will not continue this commentUnfortunately, it was impossible to recharge. So I go back to this young assistants, and I say that your card is already worn out. It is not possible. pull the phone out of my pocket, I lay in lade, choose the numbers and charging please that she recharged. I hear that I have to do it yourself. So Setting your speakerphone and the same, “the card is used up,” I hear that I have spent it. So We push the number and shows the status of the account 0.04 cents. your voucher? date of purchase? your station? my 10 euros. Now comes the gentleman graves glasses, turns on the system, signal malfunction. I say that the system does you suspended. And I hear that I’m an impostor, that I have spent card and I have to get out (wek). So I say that I can not use it in 2 minutes. Suddenly the fat man gets mad in and says that “as you want to discuss it you speak Dutch, we are in holliday !!!! ……. / I will not continue this comment but I will say that never more stations TOTAL not get my euro because they do not speak Dutch. I miss the red-haired lady who served me probably from 10-14 years

Gewenste Oplossing:

note in helmond station TOTAL near mcdonald like you do not know the language it's not refuel