Mijn Klacht:
My husband and I are expecting our first baby and need to move to our new house as soon as possible. For this, we need Stedin to change the current fuse box with phase 1 to phase 3, this allows the water pump to heat floors and water, a job that should take not more than 1h. After asking for an appointment a month ago, they sent a bunch of emails in which it was not clearly stated that you needed to pay in advance to secure the appointment date. We called back to have ation of the date and they reluctantly offered us a date 8 weeks later, meaning that we will have to move to our new house with no hot water and heating. As you can imagine this is inhuman, they do not care at all that we will have a new born by then. Also, considering that people are able to cancel their appointment 24h in advance it is hard to believe that they do not have a spot to help us out, terrible service!
Gewenste Oplossing:
Stedin is not providing any solution to us besides waiting 8 weeks
(10)
