Mijn Klacht:
We ordered a Porto Dressoir (order D19WDT) and waited 12 weeks for delivery, which was the earliest available date. When the item arrived on 24 October 2025, we discovered that it was damaged and that the paid cable-hole customization had not been done. We informed Sanders Wonen about this the next day (25 October) and provided photos and all necessary information.
It took almost two weeks of reminders and follow-ups before we finally received a proposed solution. Unfortunately, the offered solution does not consider our concerns: we were told the replacement can only be delivered in week 51, and no compensation is offered. They also stated that the issue was “not reported immediately,” although we can prove we emailed them the day after delivery.
We kindly ask for help, as we have been waiting a long time already, and the proposed solution would require even more waiting. Additionally, the store is not offering a refund for the customization service that was not performed. We would greatly appreciate guidance toward a fair and reasonable resolution.
Gewenste Oplossing:
Some prosentage refund of paid money and replacement of damaged furniture. Or full refund including delivery costs and they must take furniture from us by themselves with no charge.
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