Mijn Klacht:
My mother registered for the promotion, but due to a website error, she was unable to update her name. Despite the issue being caused by the company’s own system, they are refusing to let her participate or receive the smartwatch prize she rightfully deserves. This is unacceptable, unethical, and shows a complete lack of respect for consumers. We have reached out through every official channel, but no one has taken responsibility or provided a definitive or effective solution. Immediate action is expected to correct this situation and ensure fair treatment.
Gewenste Oplossing:
The only satisfactory solution would be for them to fix the issue and deliver the smartwatch to my mother.
