Een klant van Rijless.nl heeft herhaaldelijk problemen ervaren met de rijinstructeur, die ongeveer tien keer lessen heeft geannuleerd. De instructeur verscheen soms niet en vergat regelmatig afspraken. Toen de klant om hulp vroeg, kreeg hij te horen dat hij het contract moest annuleren en naar een andere rijschool moest gaan.
The driving instructor canceled the lessons about 10 times. Sometimes he did not show up and sometimes he said that he forgot the appointment, and the school told me to cancel the contract and we will not help you. Go to another school.
Financial compensation
Bericht van Robin van Klacht.nl
2 jaren geleden - Ik heb een email gestuurd naar Rijless.nl over deze klacht.
Bericht van Rijless.nl
2 jaren geleden - Dear Laith, First of all, I would like to apologize for the inconvenience. I would like to get in touch with you, but unfortunately, I was unable to reach you by phone. Therefore, I kindly request you to contact us by giving us a call or let me know when and at what time I can reach you. Sincerely, Rinus Klantenservice Rijless
Bericht van Rijless.nl
2 jaren geleden - Dear Laith, It was good speaking to each other, and we will also address this internally with your instructor. It surprises me that he handled it this way with you, as students generally speak highly of him. However, I do understand your frustration when it comes to the careless handling of making and keeping appointments. In addition to our call we agreed that you will ly work on obtaining your theory exam, as with your theory in hand, we can proceed to arrange your driving exam. The good news is that you're eager to complete your training with us, and I am very eager to assist you in achieving that. Please keep me updated on the progress, and I look forward to speaking with you once you have obtained your theory. This way, I can continue with your lessons and we can proceed to schedule your driving exam. Once again, I'm glad we had a chance to speak and that we can conclude this complaint with a positive outcome. Best regards, Rinus Customer Service Rijless
Tip van onze consumentenexpert
Als consument in Nederland heeft u sterke rechten. Bij klachten kunt u de interne klachtenprocedure doorlopen, naar de Geschillencommissie of het Kifid stappen, of advies vragen bij ConsuWijzer.
Bron: ConsuWijzer / ACM
