Mijn Klacht:
I am experiencing with Reizendeals.nl and their debt collection agency, Straetus. I have been receiving demand letters and threats of phone calls concerning cancellation fees for a package holiday I accidentally bid on through their platform.
On April 16, I mistakenly placed a bid on a holiday package on Reizendeals.nl. Unfortunately, I did not receive any notifications or emails ing my bid, likely because these communications were filtered into my spam folder. As a result, I was unaware that I had won the bid and had no intention of proceeding with the purchase.
Recently, I received a demand letter from Straetus, indicating that I owe cancellation fees for this bid. This was the first notification I received about winning the bid, and it came as a complete surprise. The demand letters have been quite aggressive, and I am now being threatened with further action if the fees are not paid.
Gewenste Oplossing:
Stop this email threat and call for unjustified cancellation fees package
