Mijn Klacht:
I parked my car in Eindhoven/ Kennedyplein Qpark garage on Sunday afternoon 05/12 for 2.5hrs and came back to window smashed and laptop plus phone has been stolen from INSIDE THE BOOT. Ended up paying additional 1.5 EUR for extra 15mins when reporting this to police and trying to remove the broken glass. In total charged 11.00EUR for this experience! Customer service of Qpark was not helpful at all, in a way told me that this is my own responsibility that this can happen to me anywhere and I’m only paying at the Qpark for the spot, not for security. Later on found out that this Qpark garage is very well known for a lot of thefts and windows being smashed also majority of Google reviews report the same issue and yet nothing is being done with this highly unsafe place.
Gewenste Oplossing:
damage compensation/ security improvement of this parking garage/ parking rate refund
