Mijn Klacht:

Ik heb een dubbele boeking gedaan en heb mijn vlucht 2 maal betaalt. I zend to Pegasus Dear sir
I stil not have zny replay abouth my double booking
I zend you al the information of the payment and screenshot it s already from 2/11/20 i not hear enythink from the double booking can you replay to my spon Please

Pegasus antwoorde

Onderwerp: About your Pegasus application with number 03043557 [ ref:_00D58I8eu._5004I17RGlt:ref ] Dear MERTENS TINNE,

Thank you for your message.

If you think that our online booking system has charged your credit card without any successful ticket purchase or you got duplicated payments, please provide us the screenshot of the payment, transaction date, the amount, the first 6 and the last 4 digits of the credit card number and the digits of the credit card number and the transaction code which starts with “PGS” for our account department to search.

Thank you for your interest.

Firste transaction date 30/10/20
The payment was 235,74€
Account first 6 nr BE 107506
4 last 2472
Account nr BE10 7506 2755 5204
Transaction code 472BOVB PEGASUS Havana

And second transaction date 30/10/20
The payment was 235,74€
Account nr be 10 7506 2755 5204
Transaction code 23AC9XU Pegasus Havana

And 2 screenshots of the payment
I payed whit Bancontact
Bancontact

Image.jpeg
Bancontact

Image.jpegImage.jpeg
Ik heb een screenshot van mijn dubbele betaling doorgestuurd naar hun op 2/11/20 zonder enige oplossing tot op heden niets meer van gehoord .

Gewenste Oplossing:

Ik zou graag de dubbele terugbetaling terug betaald krijgen