Mijn Klacht:
airlines changed dates, we cancelled the flight (BE – Tunis), received emaild-ation that refund process has started on 19 May 2021. Before had to call 5 times (talking only to indian callcenter) and hardly could get the email-ation. It 15 days further, and still no action. Calling again – only indian call center answers, they says they make escalation and we need to wait again 72 hrs!!!!! No other solution found, you need call there 100 times and get only thank you for waiting, we will escalate etc….. It is just a fully bullshit organization
Gewenste Oplossing:
when refund is paid and will NEVER EVER book with Opodo!!!!!!!!!
