Mijn Klacht:
I had a house booked for a week.
One day before departure there was a change in corona policy.
Meeting all these new restrictions resulted I could reach my booked holiday house only at day 5 or day 6 of the booked week.
I explained the problem to Novasol, asked for options to rebook at another time, a voucher, a little compensation or some gesture.
Novosol’s response was a cold hearted NO.
If the rules changed two days later I would have reached the booked destination without obstructions.
I can’t be blamed for this situation, so instead of bringing some solace or comfort, Novasol are enjoying my money for services that were never given.
S be warned, it’s a terrible organization.
To be avoided at all cost, in any circumstance.
Robots have more feeling.
And if they sell things with the same quality as they behave, it can’t be any good.
RJ Rutgers
Gewenste Oplossing:
Oorspronkelijk was een gebaar goed genoeg geweest.
Nu wil ik volledig gecompenseerd worden, incl. alle tijd die ik er aan kwijt ben.
