Zogezegd op flirtenhier.com

Question

Ik zou een account moeten hebben op flirtenhier.com en ik zou nog niet eens weten hoe of WA en hoe dat kan zelfs en die eisen 240 euro.. Een Berlijnse incasso.. Ik zag eerst Novalnet geld proberen te pakken van m'n rekening.. Ook niet weten hoe dat kan zelfs.. Alles geblokt.. En nu krijg ik een brief van 240 euro dat ze eisen.. Voor een datingsite.. Wtf wa bieden die dan op die site aan? Gouden vaginas :)

Novalnet AG · Accepted Answer

Dear Fabian Di Giacomo, 

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 4 return debits and that is the reason you have received notices fromt the collection agency.

If you pay the collection agency those dues then your case with collection will be closed. The transaction details of the pending dues are 14622800007718165, 14622800007723406, 14622400003116386, and 14622300003608053.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.
Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Team

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