Wil van de betaling af

Question

Ik had oo een datingsite ingeschreven maar wil me uitschrijven
Maar novalnet haalt elke maand 35 euro van mij rekening
Maar ik heb geen idee meer bij wie ik moet zijn om uit te schrijven
Het lijkt me dat novaknet het bedrag eraf haalt in naam van de dating site
Ik wil graag weten in wie zijn naam novalnet elke maand het geld van mijn rekening haalt
Gr Frank

Novalnet AG · Accepted Answer

Dear Frank Keus,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments. You have not cancelled the subscriptions which you have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

We hope that we could be of help to you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support. Thank you.

Your Novalnet Team

Klacht: Wil van de betaling af

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Wil van de betaling af

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten