Wil een incasso stoppen

Question

Heb al regelmatig contact gehad om een incasso te stoppen echter nooit gelukt en weet de websitebezoek niet meer …

Novalnet AG · Accepted Answer

Dear Jeroen Bosch,

We sent you detail email today and also send you hereby our reply to your below claim. 

We understand your frustration with the repeated debits, but we can also emphasize your own contribution to the situation by not paying in time. You had subscribed to an online service of one of our contractual partners for which we process payments but don't cancel the subscriptions.
Soon after your first email from 17.07.2022, we have already informed our contractual partner and also you have received an email ation from our contractual partner on 24.07.2022 that they have already cancelled your subscription for which you have registered. 

However you have not paid for the 1 pending debit which was due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those dues then your cases with collection will be closed. 

You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 
We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

Klacht: Wil een incasso stoppen

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Wil een incasso stoppen

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten