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Klacht: Unknown collections from my Bank

Sbasch84 op 26 juli 2021 over Novalnet AG in de categorie Betalingsdiensten

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✉ Novalnet AG has resolved this complaint
✅ Klacht opgelost op 27 juli 2021
Reactie van het bedrijf:

Hello Sbasch84, this is the Novalnet payment support team. We are responsible for customer enquiries at Novalnet. Due to data protection rules we cannot share your user or payment details on this platform. Please note that you should always contact...

Klanttevredenheid: 1.0/10 ★☆☆☆☆
Bedrijf Novalnet AG
Categorie Betalingsdiensten
Status Opgelost
Datum 26 juli 2021

Samenvatting wordt geladen...

Mijn Klacht:

I get two collections from my bank monthly 53,55 and 37,50 But i have no idea where they are from.

How can i find out where this is from?
Amount 53,55
Kenmerk: 14391700016819849
Omschrijving: info techmed com
Betalingskenmerk: 14391700016819849

Amount 37,50
Kenmerk machtiging: 14391700001911251
Omschrijving: info techmed com
Betalingskenmerk: 14391700001911251

Gewenste Oplossing:

When i know what it is for and how i can cancel it

Beoordeling 1/10 star-1 (10)

Bericht van Robin van Klacht.nl

4 jaren geleden - Ik heb een email gestuurd naar Novalnet AG over deze klacht.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Novalnet AG in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Novalnet AG een oplossing geplaatst heeft bij deze klacht

Novalnet AG

Heeft op 27 juli 2021 om 09:49 geantwoord

Geboden Oplossing:

Hello Sbasch84,

this is the Novalnet payment support team. We are responsible for customer enquiries at Novalnet.
Due to data protection rules we cannot share your user or payment details on this platform.
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or you should at least inform us at Novalnet (at [email protected] or contact us by phone during our working hours at 49 89 923 068 329) if you have any problems with the website provider so that we can take the necessary measures. We will be happy to assist you.
You can follow the link https://card.novalnet.de/ to get more information about receiving an invoice from or being charged by Novalnet AG or to cancel an existing subscription.
Finally, we would like to point out that Novalnet AG is a Payment Service Provider and is only responsible for the processing of the payment for the website (from which the order was placed), but not for the content, services or goods of that website. If you have any questions about the content, services or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
[email protected]

49 89 923 068 329 (Mo - Fr, 9:00 am - 1:00 pm)

Translated with www.DeepL.com/Translator (free version)

Sbasch84

Heeft op 27 juli 2021 om 23:35 geantwoord

Beoordeling 1/10 star-1 (10)

The message says nothing about what the payment is for. Also the information at my bank account says absolutely nothing about what site it is for.

I would expect atleast information on what company they proces it for so that i can atleast contact those

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