They are charging me every week

Question

Hi I have been charged last week 26.25 euros and this week yesterday 35.70. I want to be out of this incasso thing cause I don't even know who they are! Thank you

Novalnet AG · Accepted Answer

Hello David Sousa Ribeiro,

This is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.

Please note you should always contact the website(from whom the order was placed) to cancel your subscription. Write to us at payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329, If you face any problems with the website, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

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