Stop automatische incasso

Question

Ik heb een account gehad bij flirten hier en vrijgezellen bij mij ik heb ze allebei opgezegd ongeveer 2 weken geleden maar ik kreeg vandaag een notificatie dat er weer automatisch geld werd geïncasseerd door novalnet ag er is vandaag 6 oktober weer 55 euro van mijn rekening gehaald wil dit graag terug

Novalnet AG · Accepted Answer

Dear Jeroen Hoogmoed,

As we explained you already, you had subscribed for subscriptions with an online service for which we process payments and you had not cancelled the subscriptions which you have subscribed for. That is the reason you were debited.

We have already sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station.

We hope that we could be of help you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Stop automatische incasso

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Klacht: Stop automatische incasso

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