Reageren niet en blijven maar emails sturen.

Question

Ik heb ooit eens een 14-dagen proefabonnement genomen op een datingsite. Nergens voor de rest toestemming op gegeven. Na 3 dagen account verwijderd en daarmee klaar. Althans dat dacht ik. Krijg sinds vorig jaar ineens Emails van thymeDyke en NovalnetAG dat ik aardig wat moet betalen. Alles netjes opgezocht en contact gehad met bepaalde instanties. Krijg ik dus te horenLezen dat het NIET toegestaan is om mijn proefabonnement automatisch te verlengen naar een betaald abonnement en daardoor hoef ik dus ook zeker niks te betalen. (Als je wilt kan ik je een link sturen E-mail) Maar daar blijft het niet...

Novalnet AG · Accepted Answer

Dear Joey,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and if you pay the pending dues, the case with the collection will be closed. The transaction details of the pending due is: 14648900004729239

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Reageren niet en blijven maar emails sturen.

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Reageren niet en blijven maar emails sturen.

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten