Pobrane pieniądze bez mojej zgody

Question

Nie mam pojęcia dlaczego so pobierane pieniądze z mojego konta bez mojej zgody i to kilko krotnie w miesiącu. Miesiąc temu raz 30e 5 dni puzniej 45,98e a teraz pobrali 36e I 45e

Novalnet AG · Accepted Answer

Dear Dawid Marcinkowski,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and that is the reason you have received notices from the collection agency. If you pay the due, the case with the collection will be closed.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries.
Your Novalnet Team

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Klacht: Pobrane pieniądze bez mojej zgody

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