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Question

Ik heb een 14 daags abbonoment genomen, deze binnen een week opgezegd en account ook beëindigd. Vervolgens 6 maanden later mail gekregen voor eerst een rekening van 800 euro, na op wijze dat er opnames waren op de rekening waarvan ik geen toegang heb werd de rekening 500. Ook maken ze zonder jouw weten meerdere account aan op andere websites waar je niks van weet of mails van krijgt. Inmiddels is de zaak bij een advocatenkantoor bij hun maar ik heb ze meerdere keren opgewezen dat ik niks zou moeten betalen en tot een oplossing wil komen. Ze pakken je...

Novalnet AG · Accepted Answer

Dear Noah Bohmer,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made 3 return debits and that is the reason you have received notices from the collection partner. If you pay the pending debits, your case with the collection will be closed. The transaction details of the pending dues are: 14367400003515823, 14378700002919149 and 14379200002214506.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

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NoahBohmer

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