Opgelicht door nep dating site

Question

Hallo, zoals velen ben ik ook opgelicht door de al ondertussen bekende nep dating sites zoals benaughty.com, findesdates.com etc. Deze sites hebben allemaal hetzelfde jasje met andere website namen en al je gegevens van 1 site wordt overgedragen op het ander. Zo ook de betaljngsgegevens. Ik heb mij nooit aangemeld voor de dienst en al helemaal niet voor automatische incasso. Deze site kopieren je bankgegevens en eisen geld van je. De website werkt met een callcenter bureau zeer wasrschijnlijk uit de Philippines. Ze gebruiken valse nummers en identiteiten km zo je te laten denken dat je een lekkere date hebt...

Novalnet AG · Accepted Answer

Dear Serkan Ulu,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.
However, you have made 3 return debits and if you pay those pending dues, your case with the collection will be closed. The transaction details of the pending dues are 14660100003822573, 14660000003218537, and 14660000003305202.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase).

Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: Opgelicht door nep dating site

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Serkan96

Klacht: Opgelicht door nep dating site

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Common issues with Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten