Onterechte incasso’s

Question

Er wordt al een tijdje elke maand een bedrag van €46,41 afgeschreven door de firma Novalnet AG.
Deze staat vermeld onder kenmerk: nsicontactus com 14429900034818577.
Ik heb me op een platform van hen aangemeld maar nooit een abonnement afgesloten. Ik heb het laatste incasso teruggeboekt om er achter te komen wat hier achter zit, maar in plaats van een betalingsverzoek ontving ik een vordering van het incassobureau eCollect AG met een aanzienlijk groter bedrag.

Novalnet AG · Accepted Answer

Dear Wouter Nijenmanting,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

You have a return debit and that is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency that due then your case with collection will be closed. The transaction detail of the pending due is TID 14623600003424595.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Payment Team

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