Onterechte incadso

Question

Er wordt onterecht geld van Novalnet van mijn rekening afgeschreven. Dit is nu al 2 keer gebeurd.

Novalnet AG · Accepted Answer

Dear Aksay Sanches,

After detailed evaluation of your case we noticed that you had subscribed for subscriptions with an online dating service for which we process payments and you have not paid the entire dues for which you 
have subscribed for.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. 

However, you have not paid for the 4 pending debits which were due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those due then your case with collection will be closed. 

The transaction details of the pending dues are TID's 14646700004117609, 14646700004418624, 14646700004503668, 14648100003110883.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

If you have any further questions or suggestions, our support team is available by phone or email during business hours from 9:00 a.m. to 4:00 p.m. Do not hesitate to contact us, we will be happy to help you in a friendly and competent manner at any time.

Your Novalnet Team

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Klacht: Onterechte incadso

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