3 jaren geleden - Ik heb een email gestuurd naar Novalnet AG over deze klacht.

3 jaren geleden - Deze klacht is zojuist door Novalnet AG in behandeling genomen

3 jaren geleden - We hebben bericht ontvangen dat Novalnet AG een oplossing geplaatst heeft bij deze klacht

3 jaren geleden - GEEF ONS GELD TERUG, ONRECHTMATIGE INCASSO. JE WEET HET BANKMUMMER, WAAR JE ONRECHTMATIG VAN AFSCHRIJFT. POLITIE IS OP DE HOOGTE EN GAAT AAN DE SLAG. DE MEDIA IS OOK BERICHT, HEBBEN ER OREN NAAR. TV PLOEG STAAT AL KLAAR VOOR UITZENDING. GEEF JULLIE NOG 1 DAG DE TIJD. TERUG DAT GELD, NU DIRECT.

3 jaren geleden - Dear Agnes Ruijter, If you can rule out with certainty that you have not entered a business transaction/subscription/ relationship with any of the businesses who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to [email protected] along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station. Your Novalnet Team

3 jaren geleden - Dear Agnes Ruijter and John De Ruijter, Our payment team wrote you several emails till now, explaining that we have sent the cancellation notification to the online dating company (where your husband has subscribed) and also we have set your husband's bank account on blacklist, so that no more SEPA Direct Debit will take place through Novalnet. Also we advised you to lodge a criminal complaint at the local police station against the fraud. Please note that your husband has paid online for his registration on the dating portal using iDeal payments. Paying online with iDeal needs the Pin and Tan of the bank account. You seriously need to talk to your husband on how someone else can have access to his bank account along with Pin and Tan to pay via iDeal! You can't say that some one misused your husbands bank account to pay by iDeal. If it is then you and your husband must lodge a criminal complaint at the local police station against the fraud and also state that some one else has access to your husbands bank account including Pin and Tan!!. Also note that the dating agency (where your husband has signed up for subscriptions) will give this case to the debt collection due to the pending dues on your husband name. So you may also have to provide the police report to the debt collection company to avoid further fees. We have noticed that even after our repeated explanations and various emails (cancellation of subscription, information on bookings, advice on lodging a file at police) to you, you still going on complaining all the online portals (Google, Klacht, etc.) repeatedly instead of taking the above actions which we suggested you before. Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. We hope that this email clarifies all your doubts and helps you further. We are glad to help you any time. Please don't hesitate to contact us in any questions. Please provide us your positive rating if you are satisfied with our detail answer. Thank you. Your Novalnet Payment Team

3 jaren geleden - Nog steeds worden wij bedreigd, met een incassoburo, voor een dating, waar novalnet voor incasseerd waar wij niets van afweten. De betalingen blijven hoop ik nu gestopt. Maar er is iemand die op onze naam dingen heeft besteld, van onze rekening laat/liet afschrijven. WIJ KRIJGEN NOG GELD VAN HUN, WAT TENONRECHTE IS AFGESCHREVEN. Een adres geven ze op wat niet bestaat in onze woonplaats, een bedrijf wat in Hongarije zit, wat ook niet bestaat, een vieze oplichterij. Aangifte Politie is allang gedaan. Zit erg gemeen in elkaar en wij oudjes zijn de klos. Kunt u hier wat aan doen aub? vriendelijke groet,

3 jaren geleden - Dear Agnes Ruijter and John De Ruijter, We advised you to lodge a criminal complaint at the local police station against the fraud. Please note that your husband has paid online for his registration on the dating portal using iDeal payments. Paying online with iDeal needs the Pin and Tan of the bank account. You seriously need to talk to your husband on how someone else can have access to his bank account along with Pin and Tan to pay via iDeal! You can't say that some one misused your husbands bank account to pay by iDeal. If it is then you and your husband must lodge a criminal complaint at the local police station against the fraud and also state that some one else has access to your husbands bank account including Pin and Tan!!. Also note that the dating agency (where your husband has signed up for subscriptions) will give this case to the debt collection due to the pending dues on your husband name. So you may also have to provide the police report to the debt collection company to avoid further fees. You must provide the police report to the debt collection agency then the debt collection agency will stop the claim. Your Novalnet Payment Team