Onterechte afschrijving

Question

Er word bij mij al 3 maanden op rij een bedrag van 26,75 euro afgeschreven. Er staat niks bij en ik weet van niks word er langzaamaan behoorlijk gek van. Vervolgens gemaild en gebeld maar nergens reactie want bellen moet je op een later moment doen zegt de meneer dan op de openings voice

Novalnet AG · Accepted Answer

Dear M.G.H.M Korndorffer,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 6 return debits.

If you pay the collection agency those due then your case with collection will be closed. The transaction details of the pending dues are TID - 	14636400003607101, 14636400003327494, 14636400003313512, 14623800003627514, 14623800003611476, 14610300006114194

Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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