Onterechte afschrijving

Question

Ik heb mij nergens voor aangemeld, maar ik krijg plotseling een melding dat er een automatische incasso binnen is voor €37,50.
Zou dit graag geblokkeerd willen hebben.
Naam: NOVALNET AG
Omschrijving: www info hwl com
Kenmerk: 14609800017420107
Machtiging ID: 14559700019500825
Incassant ID: DE53ZZZ00000004253
Eenmalige incasso
Overige partij: Howlogic Kft, DE84740201000008604985

Novalnet AG · Accepted Answer

Dear Alex B,

  We understand your annoyance with the unknown debit, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

 To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. 

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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