Onterecht incasseren en dreigen met extra kosten

Question

In 2021 is novalnet a.g. mij gaan benaderen i.vm. abonnementskosten bij cupid.com, terwijl ik daar aantoonbaar niet was ingeschreven. Dit leek opgelost toen. In 2022 benaderden ze mij weer met een rekening van 96euro. Vandaag mei 2023 mailt novalnet a.g. met een sterk verhoogde rekening en dreiging van advocaatkosten als ik niet betaal. Dit is pure oplichterij. Ik heb mijn rechtsbijstand ingeschakeld. Ik wil dat dit stopt.

Novalnet AG · Accepted Answer

Dear Vredelien,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and that is the reason you have received notices from the collection partner. if you pay the pending due your case with the collection will be closed. The transaction detail of the pending due is TID 14518900014205455.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Onterecht incasseren en dreigen met extra kosten

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Vredelien

Klacht: Onterecht incasseren en dreigen met extra kosten

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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