Onterecht geld afgeschreven

Question

Ik heb in eind vorig jaar een abonnement afgesloten bij flirtenhier.com. Ik heb vervolgens dit abonnement laten beëindigen en op 15-11-2022 middels mail een bevestiging ontvangen dat het abonnement beëindigd is. Ook op de site kon ik zien dat er geen abonnement acties meer was. Ik heb vervolgens ook mijn profiel verwijderd. Tot mijn grote verbazing zie ik vandaag dat er wederom een bedrag is afgeschreven door novalnet. Vervolgens heb ik flirrendere.com bezocht en zie dat mijn profiel weer actief is en dat er ook weer een betaald abonnement actief is.

Novalnet AG · Accepted Answer

Dear Patrick van Gellecom,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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