Onterecht geld afboeking

Question

Dit is nu al maanden dat er van mijn rekening geld afgeboekt wordt 1x €12,99 en 1x €40 ik heb mij nooit lid gemaakt of gegevens door gegeven hoe kan dit? Hoe krijg ik mijn geld terug van al die maanden? Als ik wil kijken naar de details bij de betaling op mijn bank app kan ik dit niet bekijken ik ben dit eerlijk gezegt beu dit is iedere maand €60 en voor wat?! Dit is de laatste keer dat ik een melding doe wordt hier weer niets aan gedaan dan ben ik genoodzaakt om verdere stappen te ondernemen

Novalnet AG · Accepted Answer

Dear Sebastiaan Deprez,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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