Onterecht bedrag afgeschreven van 52,91

Question

Beste,.. Op 25 november is er een bedrag van mijn rekening afgeschreven van 52,91. De organisatie die het betreft is www inf hwl com of Howlogic kft. Ik ken deze organisatie niet!!! Ik heb dit bedrag dan ook terug laten boeken naar mijn rekening.

Novalnet AG · Accepted Answer

Dear Cor van Mourik,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not canceled the subscriptions which you have signed up for.

However, you made a return debit and if you pay the due, your case with the collection will be closed. The transaction detail is TID: 14585400003114720. 

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: Onterecht bedrag afgeschreven van 52,91

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

CvM0458

Klacht: Onterecht bedrag afgeschreven van 52,91

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten