Onterecht afschrijving

Question

Er word iedere maand onterecht geld afgeschreven en ik weet niet eens waarvoor

Novalnet AG · Accepted Answer

Dear Teun Keeris,

We understand your annoyance with the repeated debits, but we would like to inform you that you have subscribed to an online service for which we process payments.

To inform you about the debits we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not cancelled the subscriptions you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction, including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we can be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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Klacht: Onterecht afschrijving

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