Onredelijk incassobureau na 2.5 jaar

Question

Ik kreeg ineens een email van een incassobureau dat ik 122 euro moest betalen. Ik vraag om uitleg waar dit van is en toen kreeg ik pas na ruim 4 weken antwoord en ineens is het incassobedrag 301 euro.
Ik heb deze betaald om van het gezeur af te zijn en om verdere verhogingen te voorkomen maar dit slaat natuurlijk helemaal nergens op.

Novalnet AG · Accepted Answer

Dear Willem Vd burgt,

We understand your annoyance with the debt collection process, but we can also clearly emphasize your own contribution to the situation by not paying in time.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

For data protection reasons (DSGVO), we do not list your specific data here, but would like to show you the chronological process using an example.

1) You have registered online at one of our contractual partners (e.g. dating site) and received an order ation by e-mail in real time. This e-mail contained all information regarding the order/subscription, including bank details, exact purpose and payment term (deadline 14 days from the order date)
2) However, you have made 2 return debits and the due has not been paid. A payment reminder was then sent to you one day after the due date (15th day from the order date) with a further period of 20 days.
3) After that we waited another 10 days as a gesture of goodwill. However, no payment is made on your part. Check whether the last payment reminder was activated and list it if necessary.
4) Only 35 days after the order was placed and the due date for payment (incl. multiple letters) was it handed over to a debt collection service provider.

Furthermore, we ask you to note that the debt collection service provider charges additional fees depending on the effort in accordance with the Fees Ordinance.

In our opinion we have given you a more than reasonable period (35 days in total from the order date) to settle the claim. You were constantly informed directly and transparently about the delay and the possible consequences of non-payment.

We hope that we were able to clarify any misunderstanding with the above explanation.

If you have any further questions or suggestions, our support team is available by phone or email during business hours from 9:00 a.m. to 4:00 p.m. Do not hesitate to contact us, we will be happy to help you in a friendly and competent manner at any time.

Your Novalnet Team
payment@novalnet.de

Klacht: Onredelijk incassobureau na 2.5 jaar

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Novalnet AG

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Willem vd burgt

Klacht: Onredelijk incassobureau na 2.5 jaar

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