Onrechtmatige afschrijven

Question

In september 55,69 euro afgeschreven, geen idee waarom. Deze heb ik zelf weer terug geboekt. Nu ruim 2 maanden later via eCollect AG een rekening gekregen van zo'n 260 euro. Deze zou ik online moeten betalen via een link die op de rekening staat. Het bedrag loopt elke maand op ivm aanmaning kosten. Het zou gaan om de site flirterige dates.com Ik ben daar nooit lid geweest, kan ook niet inloggen op die site en wachtwoord resetten gaat ook niet want ik krijg die mail niet om het te resetten. Ben wel 1 maand lid geweest van flirtenhier.com deze gewoon...

Novalnet AG · Accepted Answer

Dear Roland Van Extel,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not canceled the subscriptions which you have signed up for.

However, you have made a return debit and if you pay the due, your case with the collection will be closed. The transaction detail of the pending due is  14623000002905876.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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