ongeoorloofde incassos

Question

Dit bedrijf schrijft geld af van mijn rekening. Nu ook steeds hogere bedragen en steeds frequenter.
Blijkt dat het dat doet namens een datingsite ‘VrijgezellenBijMij’ dat weer een onderdeel is van…etc.
Blijkbaar heb ik mijn email en betalingsgegevens gegeven. Ik kan mij dat niet herinneren. De mails gingen ook naar mijn spam en ik heb geprobeerd dit account op te heffen.
Wat moet ik nu doen om de afschrijvingen te stoppen. Ik heb al geprobeerd mijn account op te heffen en heb/doe geen betalingen via Google play e.d. volgens mij.

Novalnet AG · Accepted Answer

Dear Bart Hulst,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: ongeoorloofde incassos

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Bart Hulst

Klacht: ongeoorloofde incassos

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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