Onbekende incasso

Question

Novalnet heeft een bedrag van € 37,50
ten onrechte van mijn rekening afgeschreven welke ik per ommegaande heb laten storneren.
Graag zou ik hierover tekst en uitleg ontvangen aangezien ik geen abonnement o.i.d. heb met een van haar relaties (datingsite).
Ruim een jaar gelden speelde dit ook. Ik heb geen abonnement.
Vriendelijk verzoek dit z.s.m. op te lossen a.u.b.

Novalnet AG · Accepted Answer

Hello M. Tuinstra,

this is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.
Due to data protection regulations we cannot share the details about your user or payment details on this platform.

We have emailed you the transaction information and forwarded your cancellation request to the appropriate party.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

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Klacht: Onbekende incasso

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