Novalnet AG schakelt nu een advocatenkantoor in

Question

Nadat ik dacht dat het vorig jaar was geregeld met novalnet AG sturen ze nu een advocatenkantoor via de mail op me af om nu het bedrag van €245,- te voldoen. aangezien ik er geen wijs uit word maar wel zie dat het adres boven de brief niet klopt. Ben ik niet van plan om te betalen. zeker omdat het gewoon niet klopt. Ik ben niet laks geweest om mijn abonnement niet stop te zetten, dezelfde dag heb ik dat gedaan. maar als je het alleen telefonisch kan doen in het engels dan klopt er iets niet, ze laten het...

Novalnet AG · Accepted Answer

Dear Remco Dreef,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made a return debit and that is the reason you have received notices from the collection partner. if you pay the pending due your case with the collection will be closed. The transaction detail of the pending due is TID 14519800009828041.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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