no reply on my mail from 6 May

Question

payment info, 14559700028520574. Unauthorised money deduction from my bankaccount. Mailed you 6 May, no reply on who the company is who is claiming to be owning them money. Mus be Hungarian scam company from on year ago. No reply even in junkmail. Ive sent a new mail today replying my last email, I only get auto reply from you. Ive issued my bank to book the money back and block you. I did not do business with your clients, my last encounter was last year and it was not a company I would visit ever again

Novalnet AG · Accepted Answer

Hello Mr.Cheung,

this is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.
Due to data protection regulations we cannot share the details about your user or payment details on this platform.

If you have send an E-Mail today, at first you get an auto reply, and within two working days we will Edit the request. 

We have emailed you the transaction information and forwarded your cancellation request to the appropriate party.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

Klacht: no reply on my mail from 6 May

Mijn Klacht:

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Novalnet AG

Geboden Oplossing:

pizzafarmer2007

Klacht: no reply on my mail from 6 May

Mijn Klacht:

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