Niet betalen

Question

Goede avond, Ik krijg laarst een bericht dat ik 180 euro moet betalen omdat ik in 2020 20 November een zogenaamde account zou hebben genomen maar ik weet van niks. Ze hebben gewoon mijn email misbruikt en daarom betaal ik helemaal niks. Heb 2 weken terug mail gestuurd hoe ze hier op zijn gekomen en vragen gesteld. Gisteren kreeg ik mail terug dat ik het bedrag voor half Juli moet betaald hebben anders worden er andere maatregelen genomen. Ik heb gelukkig niet zoals de meeste hun bankrekening gegeven daardoor gaat er gelukkig niet geld af maar wel bedreigingen. Inmiddels hum...

Novalnet AG · Accepted Answer

Dear  Beemster Niels,

We understand your annoyance with the debt collection process, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments. 

However, you have made a return debit and that is the reason you have received notices from the collection partner. If you pay the pending due, your case with the collection will be closed. 
We kindly request you to make the payment using the payment link included in the email sent by our collection partner. 

The transaction detail of the pending due is 14250000002115431.

Please note if you have any trouble while placing orders or while making payment, please inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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