mijn klacht

Question

ik heb mij nergens voor aangemeld, maar ik zag een bedrag plotseling van automatische incasso binnen is voor €96,39 toen ging ik op onderzoek en ik zag dat was van novalnet die geld incasserde vananf 24 maart zonder mijn geweten.ik heb terug geboekt wat kun terug boeken en gelijk geblokeerd en mail gestuurd dat ik niet mee eens ben en nooit lid van ben .nu krijg ik incasso van hun... .graag een oplossing ... Naam: NOVALNET AG Omschrijving: www info hwl com Kenmerk: 14583100001115102 Machtiging ID: 14583100001115102 Incassant ID: DE53ZZZ00000004253 Eenmalige incasso Overige partij: Howlogic Kft, DE84740201000008604985

Novalnet AG · Accepted Answer

Dear Youssef Nanai,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have made return debits and that is the reason you receive notices from the collection agency. If you pay the collection agency those dues then your cases with collection will be closed. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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