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Klacht: Making threats over email address

Andrei Costin op 16 juni 2021 over Novalnet AG in de categorie Betalingsdiensten

Nieuwe klacht
In behandeling
Klacht opgelost
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✉ Novalnet AG has resolved this complaint
✅ Klacht opgelost op 16 juni 2021
Reactie van het bedrijf:

Hello Andrei Costin, This is the Novalnet payment support team. We are responsible for customer queries at Novalnet. Due to data protection rules we cannot share your user or payment details on this platform. Please note that you should always...

Klanttevredenheid: 1.0/10 ★☆☆☆☆
Bedrijf Novalnet AG
Categorie Betalingsdiensten
Status Opgelost
Datum 16 juni 2021

Een klant heeft een klacht ingediend tegen Novalnet AG over een e-mail waarin dreigementen worden geuit met betrekking tot een openstaande betaling. De klant voelt zich onder druk gezet om een bedrag van EUR 120,54 te betalen, met de waarschuwing dat juridische stappen zullen volgen als de betaling niet voor de gestelde deadline wordt voldaan. De klacht is inmiddels opgelost.

Mijn Klacht:

I would like to share my story where I got contacted by :

Dear Andrei Macovei,

Even after our last payment reminder, you have not responded to our claims or contacted us to make a statement on the case. Therefore, we consider pre-legal debt collection measures to no longer be appropriate in this matter. We are giving you one last chance to settle your debt by transferring the full amount of EUR 120,54 due until 25.06.2021:

eCollect AG – IBN: DE31600501010405362013 – BIC/SWIFT: SOLADEST600 Payment reference: 73K9PG60

You can also pay directly online: https://ecollect.online (We accept credit card payments)

If the above-mentioned payment deadline expires, legal proceedings shall be initiated.

Please be advised, that payments made after expiry of the deadline shall no longer lead to the settlement of the matter. Rather, after the deadline has expired, all costs incurred by the preparation or initiation of legal proceedings will be pursued further and added to the claim.

Please also note, that objections or other feedback on the matter can no longer be considered by us after expiration of the deadline. Such can then only be raised by you during the enforcement proceedings in court.

We recommend you to take immediate action one last time. To communicate with us, please use our email address [email protected].

Please refer to the attached sheet for an extract from your customer account.

Kind regards,

This is wrong. This is illegal because I have never used their platform.

Gewenste Oplossing:

You stop requesting money for no reason at all. I will block its emails spamming my email address, This is a big scam online and I do not accept to pay anything not even one cent.

Beoordeling 1/10 star-1 (10)

Bericht van Robin van Klacht.nl

4 jaren geleden - Ik heb een email gestuurd naar Novalnet AG over deze klacht.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Novalnet AG in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Novalnet AG een oplossing geplaatst heeft bij deze klacht

Novalnet AG

Heeft op 16 juni 2021 om 11:09 geantwoord

Geboden Oplossing:

Hello Andrei Costin,

This is the Novalnet payment support team. We are responsible for customer queries at Novalnet.
Due to data protection rules we cannot share your user or payment details on this platform.
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or you should at least inform us at Novalnet (at [email protected] or contact us by phone during our working hours at 49 89 923 068 329) if you have any problems with the website provider so that we can take the necessary measures. We will be happy to assist you.
You can follow the link https://card.novalnet.de/ to get more information about receiving an invoice from or being charged by Novalnet AG or to cancel an existing subscription.
Finally, we would like to point out that Novalnet AG is a Payment Service Provider and is only responsible for the processing of the payment for the website (from which the order was placed), but not for the content, services or goods of that website. If you have any questions about the content, services or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
[email protected]

49 89 923 068 329 (Mo - Fr, 9:00 am - 4:00 pm)

Translated with www.DeepL.com/Translator (free version)

Andrei Costin

Heeft op 16 juni 2021 om 11:28 geantwoord

Beoordeling 1/10 star-1 (10)

Unfortunately I will not pay anything because I did not purchase any thing within Novalnet AG platform or its service or I don't care why you request me money I will not pay to any service that I do not own. I have never created any account that I am aware of with your name on it as platform so no orders from me. I do not need to contact anyone just here and just letting you know that I do not accept this fraud, this payment out of nowhere. I do not respect this, I do not appreciate this. Such a shame, shame on your side.

Reactie van de melder van de klacht Andrei Costin

4 jaren geleden - I have contacted them as well. Thank you very much for your time. If I still get scam messages from your side or eCollect AG I will file a lawsuit, I will share my true story trying to be scammed online for services that I did not pay for. I will go immediately to the Courthouse. Have a nice day. Andrei Macovei

Alle klachten die gemeld zijn door Andrei Costin
💡

Tip van onze consumentenexpert

Als consument in Nederland heeft u sterke rechten. Bij klachten kunt u de interne klachtenprocedure doorlopen, naar de Geschillencommissie of het Kifid stappen, of advies vragen bij ConsuWijzer.

Bron: ConsuWijzer / ACM

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