maandelijkse overschrijving

Question

elke maand gaat er geld naar NOVALNET AG van mijn rekening 12,99 57,12. Geen idee van waar dit komt. hoe kan ik dit stoppen. Novalnet AG reageert niet via email

Novalnet AG · Accepted Answer

Dear nico thielemans,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service (dating) for which we process payments.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 2 return debits. You have not paid for a pending debit which was due before the cancellation of the subscription.

If you pay the collection agency that due then your case with collection will be closed. The transaction detail of the pending dues are TID 14635300004305752 and 14635300004407890.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Payment Team

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