Maandelijkse onterechte afschriften en incasso bureau akkefietje

Question

Op mijn rekening word al sinds vorig jaar word onterecht geld van mijn rekening afgehaald door NOVALNET AG, dit betreft een bedrag van €35,70. Ik heb dit voormalig teruggeboekt naar mijn eigen rekening en werd toen na niks te horen voor een paar weken opeens oog in oog gebracht met een incasso bureau die dreigden met deurwaarders. Ik heb dit bedrag uit angst betaald wat een rekening van bijna €500 was.

Novalnet AG · Accepted Answer

Dear Ties Viguurs,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed to subscriptions with an online service for which we process payments.

You have made return debits and that is the reason have received notices from the collection agency. As you have paid the collection partner, all your pending debits are closed.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in the future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us a 10-star rating. Thank you.

Your Novalnet Team

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